Here’s a comprehensive Terms & Conditions page tailored for CATCHLY, an online seafood delivery platform that provides fresh, cleaned, and cut fish and seafood.

Terms & Conditions

Effective Date:

Welcome to CATCHLY. By accessing or using our website, mobile application, or placing an order with us, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

1. About CATCHLY

CATCHLY is an online seafood delivery platform providing fresh fish, prawns, crabs, shellfish, and other seafood products. We offer professionally cleaned, cut, and hygienically packed seafood delivered directly to customers.

2. Eligibility

• You must be at least 18 years of age to place an order.
• By placing an order, you confirm that all information provided is accurate and complete.

3. Product Availability

• All seafood products are subject to seasonal availability.
• Certain products may be unavailable due to weather conditions, fishing restrictions, or supply limitations.
• CATCHLY reserves the right to cancel or modify any order if a product becomes unavailable.

4. Product Images

• Images displayed on the website are for representation purposes only.
• Due to the natural characteristics of seafood, the actual size, color, weight, and appearance may vary.

5. Weight & Cleaning Policy

• All seafood is weighed before cleaning unless otherwise specified.
• During the cleaning and cutting process, there will be a natural reduction in weight due to the removal of scales, skin, bones, shells, head, fins, and internal waste.
• Customers acknowledge and accept this standard industry practice.

6. Freshness Guarantee

We strive to deliver the freshest seafood possible.

If you believe the product delivered is spoiled or not fit for consumption, you must notify us within 2 hours of delivery along with clear photographs or videos.

After verification, CATCHLY may offer:

• Replacement of the product
• Store credit
• Refund (at our sole discretion)

7. Order Confirmation

Orders are confirmed only after:

• Successful payment (for prepaid orders), or
• Confirmation by our team (where applicable).

We reserve the right to reject or cancel any order without assigning a reason.

8. Delivery

• Delivery timings are estimates and may vary due to weather, traffic, festivals, or unforeseen circumstances.
• Customers must ensure someone is available to receive the order.
• If delivery cannot be completed due to customer unavailability, additional delivery charges may apply.

9. Pricing

• Prices displayed on the website are subject to change without prior notice.
• Taxes and delivery charges (if applicable) will be shown during checkout.

10. Cancellation Policy

Customer Cancellation

Orders may be cancelled before processing begins.

Once cleaning or processing has started, cancellation requests cannot be accepted.

CATCHLY Cancellation

We reserve the right to cancel orders due to:

• Product unavailability
• Incorrect pricing
• Technical issues
• Payment failures
• Delivery limitations

Refunds will be processed where applicable.

11. Return & Refund Policy

Since seafood is a perishable product, returns are generally not accepted.

Refunds or replacements may be considered only if:

• Wrong product delivered
• Spoiled or damaged product received
• Missing items
• Delivery quality issue verified by our team

Refund requests must be submitted within 2 hours of delivery.

12. Customer Responsibilities

Customers agree to:

• Provide accurate delivery information.
• Keep contact details updated.
• Refrigerate or consume seafood immediately after delivery.
• Inspect products upon receipt.

13. Food Safety

Once the order has been delivered successfully, CATCHLY is not responsible for spoilage caused by:

• Improper storage
• Delayed refrigeration
• Mishandling by the customer
• Consumption beyond recommended storage time

14. Allergies

Seafood may contain natural allergens.

Customers with seafood allergies should consult a medical professional before consumption.

CATCHLY shall not be liable for allergic reactions.

15. Payment

We accept multiple payment methods including:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Wallets
• Cash on Delivery (where available)

Payments are processed through secure third-party payment gateways.

16. Promotional Offers

Coupons, discounts, referral rewards, and promotional offers:

• Cannot be exchanged for cash.
• May have expiry dates.
• May be withdrawn or modified at any time.

17. Intellectual Property

All website content including:

• Logos
• Product descriptions
• Images
• Graphics
• Designs
• Text

are the property of CATCHLY and may not be copied, reproduced, or distributed without written permission.

18. Limitation of Liability

To the maximum extent permitted by law, CATCHLY shall not be liable for:

• Indirect or consequential damages
• Delay in delivery due to unavoidable circumstances
• Product misuse
• Improper storage after delivery
• Allergic reactions
• Customer negligence

Our maximum liability shall not exceed the value of the purchased order.

19. Privacy

Customer information is handled according to our Privacy Policy.

By using our services, you consent to the collection and use of your information for order processing and customer support.

20. Force Majeure

CATCHLY shall not be liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to:

• Floods
• Storms
• Government restrictions
• Lockdowns
• Strikes
• Natural disasters
• Transport disruptions

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.

22. Changes to Terms

CATCHLY reserves the right to modify these Terms & Conditions at any time without prior notice.

The updated version will be published on this page with the revised effective date.

23. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

• Email: catchlyseafoods@gmail.com
• Phone: 87930 99661

Additional clauses recommended for a seafood business

To further protect your business, you may also want to include:

• Live catch availability disclaimer.
• Delivery radius limitations.
• No guarantee of exact fish size or number of pieces.
• Bone disclaimer (small bones may remain after processing).
• Storage instructions (keep refrigerated at 0–4°C and consume within 24–48 hours).
• Cooking recommendation (all seafood should be thoroughly cooked before consumption unless explicitly sold as sashimi/sushi grade).
• Festival, monsoon, and fishing-ban availability disclaimer.

These additions make the Terms & Conditions more robust for a seafood e-commerce business and help address common customer expectations and disputes.