Welcome to CATCHLY. We are committed to delivering fresh, hygienically cleaned, and premium-quality seafood directly to your doorstep. Please read our Shipping Policy carefully to understand how we process and deliver your orders.

1. Delivery Areas

CATCHLY currently delivers to selected locations within our serviceable zones. During checkout, you can verify whether your address falls within our delivery network.

We are continuously expanding our delivery coverage to serve more customers.

2. Order Processing

• Orders are processed only after successful payment confirmation or order confirmation for Cash on Delivery (where available).
• Fresh seafood is cleaned, cut, and packed only after your order is confirmed to ensure maximum freshness.
• Processing typically takes 30–90 minutes, depending on the products ordered and current order volume.

3. Delivery Timings

Our standard delivery hours are:

• Monday to Sunday
• 8:00 AM – 9:00 PM (or as applicable)

Estimated delivery times are displayed during checkout. While we strive to deliver within the promised timeframe, delays may occur due to:

• Heavy rainfall or extreme weather
• Traffic congestion
• Public holidays or festivals
• Government restrictions
• High order volumes
• Unforeseen operational issues

4. Delivery Charges

Delivery charges, if applicable, will be displayed during checkout before payment.

From time to time, CATCHLY may offer:

• Free delivery promotions
• Minimum order value for free delivery
• Special delivery offers

These offers may change without prior notice.

5. Fresh Seafood Delivery

To maintain freshness:

• All seafood is packed hygienically in food-grade packaging.
• Products are handled under appropriate temperature-controlled conditions until dispatch.
• Customers are advised to refrigerate or freeze the seafood immediately upon delivery.

6. Delivery Attempts

Our delivery partner will attempt delivery at the address provided by the customer.

If:

• The customer is unavailable,
• The delivery address is incorrect,
• The phone number is unreachable,

the delivery may be cancelled or rescheduled. Additional delivery charges may apply for re-delivery.

7. Delivery Verification

Upon receiving your order, please:

• Verify the package.
• Check the products immediately.
• Report any issues within 2 hours of delivery.

Claims made after this period may not be eligible for replacement or refund.

8. Incorrect Address

Customers are responsible for providing complete and accurate delivery details.

CATCHLY is not responsible for delays or failed deliveries caused by:

• Incorrect address
• Incorrect landmark
• Incorrect contact number
• Incomplete delivery information

9. Order Tracking

Where available, customers will receive:

• Order confirmation
• Dispatch notification
• Delivery updates via SMS, WhatsApp, email, or phone.

10. Shipping Restrictions

Due to the perishable nature of seafood:

• We currently do not ship outside our designated delivery areas.
• We do not offer national or international courier shipping for fresh seafood unless specifically mentioned.

11. Delayed Deliveries

While every effort is made to deliver orders on time, CATCHLY shall not be held responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Heavy rains
• Road closures
• Vehicle breakdowns
• Government restrictions
• Public emergencies

12. Failed Deliveries

An order may be cancelled if:

• The customer is unavailable after reasonable delivery attempts.
• The delivery location is outside our service area.
• Delivery cannot be completed due to incorrect customer information.

Refunds, if applicable, will be processed in accordance with our Refund Policy.

13. Quality Commitment

Every order is prepared fresh after confirmation. Since seafood is highly perishable, we recommend consuming it as soon as possible or storing it immediately under proper refrigeration.

Once the order has been successfully delivered, CATCHLY is not responsible for spoilage resulting from improper handling or storage by the customer.

14. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

• Email: catchlyseafoods@gmail.com
• Phone: 87930 99661