At CATCHLY (“we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, create an account, or purchase products from us.

By accessing or using the CATCHLY website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Delivery Address
• Billing Address
• PIN Code
• Date of Birth (if voluntarily provided)

Order Information

• Products purchased
• Order history
• Delivery preferences
• Payment method
• Transaction details

Device & Technical Information

• IP Address
• Browser type
• Device information
• Operating system
• Date and time of access
• Website usage statistics

Location Information

With your permission, we may collect your location to:

• Display available delivery areas
• Improve delivery accuracy
• Provide location-based services

You may disable location access through your device settings at any time.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders.
• Deliver seafood to your specified address.
• Verify your identity and contact details.
• Provide customer support.
• Send order confirmations and delivery updates.
• Improve our products and services.
• Personalize your shopping experience.
• Prevent fraud and unauthorized transactions.
• Comply with legal and regulatory obligations.
• Send promotional offers, discounts, and marketing communications (only where permitted by law or with your consent).

3. Payment Information

For your security:

• CATCHLY does not store your debit card, credit card, or banking details on our servers.
• Payments are processed securely through trusted third-party payment gateways that use industry-standard encryption and security measures.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences.
• Keep you logged in.
• Improve website performance.
• Analyze website traffic.
• Deliver relevant promotions and advertisements.

You may disable cookies through your browser settings; however, some features of the website may not function properly.

5. Sharing of Information

We do not sell or rent your personal information.

We may share your information only with:

• Delivery partners for order fulfillment.
• Payment gateway providers for secure payment processing.
• IT and cloud service providers who support our website and systems.
• Government authorities or law enforcement agencies when required by applicable law.

All third parties are expected to protect your information and use it only for authorized purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders.
• Provide customer support.
• Meet legal, accounting, tax, and regulatory obligations.
• Resolve disputes and enforce our agreements.

Once no longer required, your information will be securely deleted or anonymized where reasonably practicable.

8. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Update your account details.
• Request deletion of your personal information (where legally permissible).
• Withdraw consent for marketing communications.
• Request information regarding how your personal data is processed.

To exercise these rights, please contact us using the details provided below.

9. Marketing Communications

If you subscribe to our newsletters or promotional communications, we may send you:

• Product launches
• Special offers
• Discounts
• Seasonal promotions
• News and updates

You may opt out at any time by clicking the “Unsubscribe” link in our emails or by contacting our customer support team.

10. Children’s Privacy

CATCHLY is not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies, or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements.

Any updates will be posted on this page with the revised Effective Date. Your continued use of the website after such updates constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Email: catchlyseafoods@gmail.com
• Phone: 87930 99661